COVID-19: USPS packages may require more time to be delivered.

U.S. Postal Service First Class and Priority Mail packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States. For specific residential service disruption information click here.

Please allow 2 - 3 business days for order processing for all orders regardless of shipping method selected.
*If the address provided is listed as unavailable by USPS, we will contact you via email to obtain the correct address. Delays on your part to respond will delay shipment and delivery of your package.  
 
Pre-Orders*
Pre-orders are a way for us to make exclusive items available to our patrons at the lowest possible cost, while ensuring the highest quality.  Our products are custom made to our specifications and many are handmade or individually manufactured and not mass produced.  This means that vendor delays, while inconvenient, can occur.  Our focus is on ensuring that the products we offer meet our quality standards, and once we receive them we make every effort to ship them to our pre-order patrons as expediently as possible.  Order updates, including any production, shipment, and/or delivery days will be communicated via email.
 
*No refunds will be provided due to shipping delays.

Returned Packages
Returned packages will be reshipped upon receipt of the reship fee and corrected address information.  Reship fees may be waived only in instances where address errors are due to Staff processing errors.